What are the box office hours?
You can purchase tickets online at anytime. If you wish to speak to someone, you can contact our Box Office during the following hours: M-F, 10 a.m. to 2 p.m.
Where are your tours/classes located?
We currently have two neighborhood tours; they are the Back Bay and the South End.
Are there restrooms available on tours?
Guests will have limited access to shop and restaurant restrooms on each tour. This availability will vary greatly depending on the neighborhood. The tour guide will be able to assist you with more information regarding this on your specific tour.
What is the closet T-stop?
Back Bay tour—Arlington Street or Copley on the green line
South End tour—Worcester Square on the silver line, or Back Bay on the orange line
Is there parking?
There are public parking garages located near all of our tour starting points.
After making your reservation, parking recommendations will be sent to you via email. Street parking is NOT recommended for any of our tours, as tours exceed the maximum two hour limit at Boston city parking meters. This means you would need to leave the tour group in order to feed the meter, or leave before the tour concludes.
City parking officials WILL check for squatters and DO write tickets for violators.
Can I shop on the tour?
Yes! While you may have limited time for shopping based upon the group size and itinerary, our tour partners welcome your business. If you return to visit any of our tour partners in the future, please make sure to tell them that you learned about them through Cocoa Beantown!
Can I bring a camera on the tour?
Please do! Most of our vendors allow photographs in their stores. Your tour guide will be able to inform you of the specifics on your tour. We would love for you to share your best photos with us on our Facebook page or Twitter account, or email it to us so we can share it on our Instagram page.
What is your current season?
Our tours and classes are held every Saturday, rain or shine.
– Back Bay—Saturdays at 10:15 a.m
– South End—Saturdays at 2 p.m
Are tours and events family friendly?
Yes they are! We suggest children 10 and older join us because of the lengthof the tour, but all are welcome!
Tour guests should be prepared/be able to walk up to a mile for our Chocolate Tours. Though there will be opportunities to sit at certain stops along the tour, seating is not guaranteed. We do not currently offer child pricing for tours.
What are the prices?
– Chocolate Tours—$50 per person
– Tastings—$55-65 per person, depending on length, number of samples, etc.
How long are tours and classes?
Our tours are approximately 2.5 hours long, and are a little less than a mile in length.
Please note, the tours do start promptly at their appointed time, and will proceed from the appointed meeting place regardless of whether all tour guests have checked-in.
Please arrive 10 – 15 minutes ahead of time at the tour’s appointed starting point to check-in with your tour guide.
For tour guests traveling in from outside of Boston, please allow yourself enough travel time to arrive in the city, find appropriate parking (for those driving), and check-in with your tour guide 10-15 minutes prior to the appointed start time of the tour.
Do I have to eat everything on the tour, or can I take things home?
We understand that even the most steadfast chocoholics have their limits. In realization of this, we provide all of our tour guests with ziplock bags so that any samples that they simply cannot finish, can be taken home. The same goes for when we have any extra samples!
What are your tour policies?
NON-REFUNDABLE: Once purchased, tickets cannot be refunded or rescheduled. Your space on the tour is guaranteed, and all of the treats for the tour are ordered and prepared ahead of time.
TOUR TAKES PLACE RAIN OR SHINE: This activity runs regardless of the weather conditions. In the rare situation where we are forced to cancel the tour, ticket-holders will be allowed to reschedule to another date (subject to availability). Please pay attention to weather reports for the Boston area for the day of your tour, and dress appropriately. Tour guides cannot provide rain gear to tour guests. Please note also that this is a walking tour, so comfortable foot wear is a must!
TOUR GUIDE GRATUITIES ARE NOT INCLUDED: But they are always greatly appreciated. If you feel that your tour guide has done a good job, she/he would welcome gratuities. Industry standard is 15%-20% of ticket cost.
ALLERGY INFORMATION IS YOUR RESPONSIBILITY: For those with nut or other allergies, please be aware that it will be your responsibility to inquire about the presence/traces of nuts or other allergens in all products you sample.
TICKETS ARE ONLY SOLD IN ADVANCE: The tour guide is not able to sell tickets or accept payment for the tickets at the time of the tour. Please contact the box office directly in regards to such issues.
NON-SMOKING: All of our tours are strictly non-smoking events for the entirety of their duration.
How can I buy tickets?
You can purchase tickets online. If you have any questions or require assistance, please call the Box Office between 10 a.m. and 2 p.m. Monday through Friday. Unfortunately, we cannot sell tickets the day of a tour.
What is the tour/class schedule?
Tours are held every weekend, rain or shine!
Saturdays: Back Bay 10:15 a.m., South End 2 p.m.
Do you offer private tours?
Yes! We are happy to schedule private tours for groups. Tour options include both standard tours and customized ones, depending on your price point.
While the tour is outside, may I smoke?
For the comfort and health of all our guests and guides, we maintain a strict no-smoking policy on all of our tours.
Are the tours always the same?
No! We encourage our tour partners to vary their tasting samples. Additionally, tour stops are subject to change without notice in order to keep our tours fresh and new.
We also frequently work with chocolatiers and vendors from outside the city limits of Boston, who may sponsor our goodie bags and provide special bonus treats for our guests.
We might even have the opportunity to spontaneously add a surprise stop to a tour if such a situation presents itself. We’re always trying to share new chocolate treats with our tour guests!